Welcome to your Total IT Support Provider
Copyright 2017 DTM Consultants Inc.
Rates and Service Plans
DTM Consultants' hourly rates are affordable for most small
businesses. Our time starts when we enter your door and we do
not charge for drive time as long as you are within a 30 mile
radius of our office. If you are beyond a 30 mile radius, we still
do not charge driving time, but require a 2 hr minimum. If we fix
your issue in 30 minutes, we will not leave charging you for 2
hours. We will remain on site and check all systems and assist
you with any other issues you may have so you are sure to get the
full 2 hrs you pay for. If no further assistance is required we will
offer you the remaining time in phone or on-line support for a
future issue. All billing is done in quarter hour increments.
Normal Rates
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Business Hours 8 am to 5 pm - $65.00 per hr, one hr
minimum
•
After Hours 5 pm to 8 am - $70 per hr
•
Holidays - $80 per hr
•
We have added service plans to our rate schedules due to
requests from our customers. The service plans allow our
customers to purchase hours in bulk and to have priority on
scheduling. The service plans also include weekly, bi-weekly or
monthly off site backups and maintenance visits by our
technicians to make sure your data is safe and to hopefully head
off any issues starting to show themselves. By purchasing in
bulk, the customer secures a rate as low as $50 per hr along with
many other benefits.
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Service Plans and bulk purchase rates
•
Support service plans can be paid monthly ,with no long-
term contract, or yearly
•
Monthly plans are slightly higher on a yearly total.
Non Service Plan Purchase of support hours
You can purchase hours in Bulk to save your company money.
This purchase does not include service plan perks, but does allow
you to purchase hours at the lower service plan rate. These hours
must be purchased in advance of service calls, however if you
have 3 hours left and the our time is 5 hours, we will bill the
addition 2 hours at the lower rate.
5 hrs = $300
10 hrs = $600
Service Plan A
Level 1 response time
Monthly offsite backup of all data
Monthly check of all systems and network
8 hrs of free support month
$5500 per year, $500 per month
Service Plan B
Level 1 response time
Bi weekly off-site backup of all data
Bi weekly check of all systems and network
14 hrs of free support monthly
Remote Access Help Desk
$11000 per year, $920 per month
Service Plan C
Level 1 response time 24/7 response
Weekly off-site backup of all data
Weekly check of all systems and network
Remote Access Help Desk
20 hrs of free support a month. 240 hours per year
$14,000 per year, $1200 per month
While these prices might seem high to a small business, take a
look at last years IT expenses and see what you spent over a year.
Support plans B and C could possible allow a company to forgo
hiring a full time IT person, saving them over $50,000 a year.
We also have a plan that allows you to have a IT professional at
your location 1 or 2 days a week at a affordable price. For most
small companies, this could completely eliminate the need for a
full time IT person or 1 less Tech in your IT Department. Please
call us for more details or e-mail us at info@dtmconsultants.com
DTM Consultants Inc.
IT Support for Small Business