IT Support for Small Business Your total IT Support Provider

Welcome to your Total IT Support Provider

Greensboro IT Support Email us Email us Tweet us on Twitter Tweet us on Twitter Like us on Facebook Like us on Facebook IT Support
Copyright 2017 DTM Consultants Inc.

Rates and Service Plans

DTM Consultants' hourly rates are affordable for most small businesses.  Our time starts when we enter your door and we do not charge for drive time as long as you are within a 30 mile radius of our office. If you are beyond a 30 mile radius, we still do not charge driving time, but require a 2 hr minimum. If we fix your issue in 30 minutes, we will not leave charging you for 2 hours. We will remain on site and check all systems and assist you with any other issues you may have so you are sure to get the full 2 hrs you pay for. If no further assistance is required we will offer you the remaining time in phone or on-line support for a future issue. All billing is done in quarter hour increments. Normal Rates Business Hours 8 am to 5 pm - $65.00 per hr, one hr minimum After Hours 5 pm to 8  am - $70 per hr Holidays - $80 per hr We have added service plans to our rate schedules due to requests from our customers. The service plans allow our customers to purchase hours in bulk and to have priority on scheduling.  The service plans also include weekly, bi-weekly or monthly off site backups and maintenance visits by our technicians to make sure your data is safe and to hopefully head off any issues starting to show themselves.  By purchasing in bulk, the customer secures a rate as low as $50 per hr along with many other benefits. Service Plans and bulk purchase rates Support service plans can be paid monthly ,with no long-term contract, or yearly  Monthly plans are slightly higher on a yearly total. Non Service Plan Purchase of support hours You can purchase hours in Bulk to save your company money.  This purchase does not include service plan perks, but does allow you to purchase hours at the lower service plan rate. These hours must be purchased in advance of service calls, however if you have 3 hours left and the our time is 5 hours, we will bill the addition 2 hours at the lower rate. 5 hrs = $275 10 hrs = $550 Service Plan A Level 1 response time Monthly offsite backup of all data Monthly check of all systems and network 8 hrs of free support month $5500 per year, $460 per month Service Plan B Level 1 response time Bi weekly off-site backup of all data Bi weekly check of all systems and network 14 hrs of free support monthly Remote Access Help Desk $11000 per year, $920 per month Service Plan C Level 1 response time 24/7 response Weekly off-site backup of all data Weekly check of all systems and network Remote Access Help Desk 20 hrs of free support a month. $14,000 per year, $1200 per month While these prices might seem high to a small business, take a look at last years IT expenses and see what you spent over a year. Support plans B and C could possible allow a company to forgo hiring a full time IT person, saving them over $50,000 a year. We also have a plan that allows you to have a IT professional at your location 1 or 2 days a week at a affordable price. For most small companies, this could completely eliminate the need for a full time IT person or 1 less Tech in your IT Department. Please call us for more details or e-mail us at info@dtmconsultants.com

DTM Consultants Inc.

IT Support for Small Business

IT Support for Small Business Your total IT Support Provider

Welcome to your Total IT Support Provider

Greensboro IT Support Email us Email us Tweet us on Twitter Tweet us on Twitter Like us on Facebook Like us on Facebook IT Support
Copyright 2017 DTM Consultants Inc.

Rates and Service Plans

DTM Consultants' hourly rates are affordable for most small businesses.  Our time starts when we enter your door and we do not charge for drive time as long as you are within a 30 mile radius of our office. If you are beyond a 30 mile radius, we still do not charge driving time, but require a 2 hr minimum. If we fix your issue in 30 minutes, we will not leave charging you for 2 hours. We will remain on site and check all systems and assist you with any other issues you may have so you are sure to get the full 2 hrs you pay for. If no further assistance is required we will offer you the remaining time in phone or on-line support for a future issue. All billing is done in quarter hour increments. Normal Rates Business Hours 8 am to 5 pm - $65.00 per hr, one hr minimum After Hours 5 pm to 8  am - $70 per hr Holidays - $80 per hr We have added service plans to our rate schedules due to requests from our customers. The service plans allow our customers to purchase hours in bulk and to have priority on scheduling.  The service plans also include weekly, bi-weekly or monthly off site backups and maintenance visits by our technicians to make sure your data is safe and to hopefully head off any issues starting to show themselves.  By purchasing in bulk, the customer secures a rate as low as $50 per hr along with many other benefits. Service Plans and bulk purchase rates Support service plans can be paid monthly ,with no long- term contract, or yearly  Monthly plans are slightly higher on a yearly total. Non Service Plan Purchase of support hours You can purchase hours in Bulk to save your company money.  This purchase does not include service plan perks, but does allow you to purchase hours at the lower service plan rate. These hours must be purchased in advance of service calls, however if you have 3 hours left and the our time is 5 hours, we will bill the addition 2 hours at the lower rate. 5 hrs = $275 10 hrs = $550 Service Plan A Level 1 response time Monthly offsite backup of all data Monthly check of all systems and network 8 hrs of free support month $5500 per year, $460 per month Service Plan B Level 1 response time Bi weekly off-site backup of all data Bi weekly check of all systems and network 14 hrs of free support monthly Remote Access Help Desk $11000 per year, $920 per month Service Plan C Level 1 response time 24/7 response Weekly off-site backup of all data Weekly check of all systems and network Remote Access Help Desk 20 hrs of free support a month. $14,000 per year, $1200 per month While these prices might seem high to a small business, take a look at last years IT expenses and see what you spent over a year. Support plans B and C could possible allow a company to forgo hiring a full time IT person, saving them over $50,000 a year. We also have a plan that allows you to have a IT professional at your location 1 or 2 days a week at a affordable price. For most small companies, this could completely eliminate the need for a full time IT person or 1 less Tech in your IT Department. Please call us for more details or e-mail us at info@dtmconsultants.com

DTM Consultants Inc.

IT Support for Small Business